One IT team that actually knows every one of your sites
Head office, regional offices, camps, and remote sites all run differently, and most providers only ever learn the head office. We learn the whole map, so a problem at a remote site does not start with someone explaining where it is.
The real problem
The support model breaks before the technology does
Mining teams rarely fail because of one bad server. They fail because the person answering the phone has never seen the site, does not know which link is satellite and which is fibre, and has no record of what was installed there two years ago. So a fifteen minute fix turns into a day of questions.
How we workWhat it means for you
We keep a living record of every site, link, and system, and the same senior technicians answer every time.
What we hear
The pressure points in mining
Sites nobody documented
Equipment was installed by whoever was there at the time, and the details left with them.
Connectivity you cannot control
Satellite, microwave, and cellular links that degrade quietly and get blamed on everything else.
Contractors and rotating crews
Access granted quickly during a push, then never removed once the crew rotates out.
Time zones and shift work
Problems start at the beginning of a shift, which is rarely the beginning of a business day.
What we put in place
Built for how you actually operate
Not a generic support plan with your industry written on the cover. These are the things that matter in your environment.
A documented map of every location
Sites, links, hardware, accounts, and vendors written down and kept current, so support starts with context instead of questions.
Monitored site connectivity
We watch the links rather than wait for a call, and deal with the carrier ourselves when one starts to drift.
Access that expires on purpose
Contractor and crew accounts are issued with an end date and reviewed on a schedule, so old access does not accumulate.
Support across shifts
A 24/7 NOC and SOC behind a helpdesk staffed by Level 2 and above, so night shift gets the same answer as head office.
Recovery planned per site
Backups and recovery steps built around what each location actually depends on, not one plan copied everywhere.
Vendor coordination we own
ISPs, satellite providers, and equipment suppliers are ours to chase, not your site manager's.
What changes
What it looks like once this is running
We start by reviewing what you have now and telling you honestly what would cause problems. No obligation, and no pressure either way.
Talk about your environment- Support that knows your sites without being walked through them
- Fewer connectivity problems that go unexplained for days
- Access that matches who is actually on site right now
- A recovery plan per location rather than one generic document
Also relevant
Other industries we support
Let us look at your setup
A short call, a clear picture of where you stand, and a straight answer about what is worth fixing first.