Privacy Policy

1. Who we are

Gravity Computers Inc. is an IT, cybersecurity, and AI services provider based in British Columbia, Canada. We support businesses with managed IT, cybersecurity, and related services. If you have any questions about this Privacy Policy, you can reach us using the contact details at the bottom of this page.

2. Information we collect

We collect information to provide our services, improve our offerings, and communicate with you. The information we collect falls into the following categories:

• Information you provide directly: when you fill out a contact form, request a dark web scan, book a meeting, subscribe to a newsletter, or otherwise communicate with us. This may include your name, business name, email address, phone number, role/title, and details about your IT environment.
• Business and technical context: information about your company’s systems and environment that you share with us, such as number of computers, locations, software in use, and current IT/cybersecurity posture.
• Website usage data: like IP address, browser type, device information, pages visited, and time spent on our website. This may be collected via cookies, logs, or analytics tools.
• Dark web scan details: if you request a dark web scan, we may collect email addresses, domains, or other identifiers required to perform the scan and report results.
• Communications: including emails, support requests, meeting notes, and other interactions with our team.
• AI- and automation-related data: if you engage us for AI or automation services, we may process example workflows, prompts, or business data you choose to share so we can design and implement solutions.

3. How we use your information

We use the information we collect to:

• Respond to your inquiries and provide quotes or proposals.
• Deliver managed IT, cybersecurity, AI, and support services you have requested.
• Schedule and manage meetings and onboarding activities.
• Provide dark web scan reports and security recommendations.
• Operate, maintain, and improve our website and services.
• Communicate with you about updates, service notices, and relevant content.
• Meet our legal, regulatory, and contractual obligations and protect against fraud, abuse, or security incidents.

4. Legal bases for processing (where applicable)

As a Canadian company, we follow applicable privacy laws such as Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA). If you are located in a region with specific requirements (such as the EU/EEA or UK), we may rely on one or more of the following legal bases:

• Your consent.
• Performance of a contract or to take steps at your request before entering into a contract.
• Compliance with a legal obligation.
• Our legitimate interests, such as improving our services, securing our systems, and communicating with business contacts, where those interests are not overridden by your rights and interests.

5. Cookies and similar technologies

Our website may use cookies and similar technologies to understand how visitors use the site and to improve the experience. Cookies may help us:

• Remember your preferences and settings.
• Measure traffic and performance of our pages.
• Detect and prevent abuse or security issues.

You can usually adjust your browser settings to refuse cookies or alert you when cookies are being sent. Some features of the site may not function properly if cookies are disabled.

6. Third-party services we use

We may use trusted third-party providers to help us operate our website and deliver services. These may include:

• Scheduling tools (e.g., Calendly): to book meetings and manage availability.
• Form and email providers: to collect inquiries and send communications.
• Chat and CRM platforms: for live chat, chatbots, and follow-up with prospective or existing clients.
• Analytics tools: to understand how our site is used and improve it over time.
• Security and infrastructure providers: such as hosting, backup, and monitoring services.
• Google reCAPTCHA: to protect forms from spam and abuse. reCAPTCHA may analyze traffic (such as IP address and mouse movements) to determine whether an action is made by a human. Use of reCAPTCHA is subject to Google's own privacy policy and terms.

These providers are only given the information they need to perform their services, and we expect them to protect your information in line with applicable laws and good industry practice.

7. AI and automation services

Some of our services involve AI tools and automation platforms. When we use AI on your behalf:

• We focus on business use cases like efficiency, security, and process automation.
• We only use the data you choose to provide, or that is required to deliver the agreed services.
• We work to configure tools in a way that respects confidentiality and, where possible, limits data retention or model training on your proprietary information.
• We can discuss and document any specific data-handling requirements as part of our services agreement.

8. How we share information

We do not sell your personal information. We may share information in the following limited situations:

• With service providers and partners who help us deliver IT, cybersecurity, AI, and related services.
• With your consent or at your direction.
• When required by law, regulation, legal process, or to respond to lawful requests by public authorities.
• To protect the rights, property, or safety of Gravity, our clients, or others, including to detect and prevent security incidents or fraud.
• As part of a business transaction (for example, a merger or acquisition), subject to appropriate confidentiality protections.

9. Data security

We take reasonable technical and organizational measures to protect the information we process, including using security controls, access management, and secure hosting providers. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security of data transmitted to or from our systems.

10. How long we keep your information

We keep personal information only as long as necessary to fulfill the purposes described in this Privacy Policy, to comply with legal and regulatory requirements, to resolve disputes, and to enforce our agreements. The specific retention period may vary depending on the type of information and our relationship with you.

11. Your choices and rights

Depending on where you live and applicable law, you may have rights regarding your personal information, such as:

• Accessing the personal information we hold about you.
• Requesting corrections to inaccurate or incomplete information.
• Requesting deletion of your personal information, subject to legal or contractual limits.
• Objecting to or restricting certain types of processing.
• Withdrawing consent where processing is based on your consent.

To exercise these rights, please contact us using the details in the Contact us section. We may need to verify your identity before responding to certain requests.

12. Links to other websites

Our website may contain links to third-party websites or services that we do not control. This Privacy Policy does not apply to those sites. We encourage you to review the privacy policies of any third-party sites you visit.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. When we make material changes, we will update the "Last updated" date at the top of this page. Your continued use of our website or services after any changes take effect signifies that you accept the updated policy.

14. Contact us

If you have any questions about this Privacy Policy or how we handle personal information, please contact us:

This page is provided for general informational purposes only and does not constitute legal advice. For guidance specific to your situation, please consult qualified legal counsel.