Cloud support should include Microsoft 365, Google Workspace, Azure, DNS, domains, hosting, third-party cloud providers, migrations, access control, backup, and vendor management. The main goal is clear ownership across the services your staff depend on every day.
The gaps that catch people out
- DNS and domain renewals nobody is watching until mail stops
- Cloud files assumed to be backed up because they are in the cloud
- Admin accounts left with a former employee or an old agency
- Licences paid for long after the person left
None of these are technically hard. They go wrong because no single person owns them. Ask any prospective provider to name the owner for each one, and to say what happens when it breaks at 4pm on a Friday.
Gravity Internet services cover hosting, domains, DNS, cloud, and business internet services, and the platforms page lists what we support day to day.