Gravity - Velocity is a complete software solution for service-related organizations such as plumbing, electrical, roofing, sprinkler installation, computer managed service provider, and retail organizations who handle service. 

Our solutions will boost revenue by increasing staff productivity, client satisfaction, and client retention.  At the same time managers will be able to refocus their efforts on growing the business and giving the company the tools to out do their competitors and compete with the BIG BOYS (and to become one).

Marketing:
Velocity will help you bring a prsopective client to an actual client by using the built in marketing tool.  This tool will let you create different marketing plans for any client type.  Each plan will allow your marketing to any number of activities at your chosen scheduled timing.  Marketing has never been this easy!

This type of marketing tool will let you see what marketing is working and what is not.  You will also see when a client decides to act on your marketing and with this information you can fine-tune your marketing machine.

Sales:
Velocity our easier and concise marketing will help you generate more leads for your sales staff.  Your sales staff can track prospect locations, contacts, log activities, source of lead, notes, tasks, and schedule tasks.  As well, your sales staff and enter estimates and sales directly into the system.

This information will let you quickly evaluate how your sales staff is doing, how many appointments have they booked, what was the success of their appointments, how many hot estimates, how many dead estimates. 

Track your Clients
With your sales and marketing in place and you want to be able to manage your clients.  Being in the service industry you need to take extra care and have special needs in your client records.  With our system you can track unlimited contacts, unlimited locations, unlimited devices, notes, tasks, appointments, service calls and more!  You can track when your client`s contract begins, ends and it`s details!  You also have the ability to track when the warranty is coming due for  a purchased device! 

With this, your office staff will be on top of a client call and will be able to answer any question for your client.

Scheduling
Our scheduling systems ties EVERY together.  You will be able to schedule a vehicle with any number of service representatives for any client at any time.   Your staff will be able to print a pre-appointment report specifying what tasks are be completed to what devices and review this with the client.  At the end of the visit your staff will be able to produce a reporting specifying all the details of tasks completed/remaining for any/all devices.  There is also also a follow tool for your scheduler/customer service representative to call the client to rate the service call.

With this information you will be able to track your teams success.  If they miss appointments, are they successfully completing task, is there any wasted time, and more.  The scheduler will also help you analyse service representative time and help you with the payroll.  This tool will also help you find and resolve issues with unsatisfied customers before it becomes an issue and thus increase your customer retention.

Accounting
Velocity will handle accounting needs from estimates, work orders, invoices, payments, bad debt, and even track failed estimates!  Track bank transactions, credit card transactions, reconsile bank and credit cards is simplified with this one solution system.