We are looking for a tech to help build our services to our existing and new clients. This is an excellent role for a go-getter who has a big dreams and want to move up and be rewarded for their efforts.

The IT tech role is to support the stable operation of our client’s computer network. This includes planning, designing, installing, configuring, maintaining, and optimizing all network hardware, software, and communication links including PC and a small amount of Apple. The person will also diagnose, resolve, and document hardware and software network problems in a timely and accurate fashion using a Help Desk system, and provide end user training and support where required.

This tech role requires an outgoing, forward thinking individual who is able to easily communicate to stakeholders, able to make recommendations, put a plan in motion schedule, and meet deadlines.


Responsibilities

Strategy & Planning
• Work to meet service level agreements with end users.
• Aid in the development of business continuity and disaster recovery plans, and maintain current knowledge of plan executables. Respond to emergency network outages in accordance with business continuity and disaster recovery plans.
• Prepare and ensure accuracy of documentation, procedures manuals, and help sheets for network and desktop installations, including data, and voice systems.

Acquisition & Deployment
• Support development and implementation of networking projects and new technology installations.
• Conduct research on network products, services, protocols, and standards in support of network procurement and development efforts. Evaluate and recommend for purchase networking hardware and software products.
• Write technical specifications for purchase of networking hardware and software products.


Operational Management
• Utilize technical knowledge and experience to identify emerging tools and technologies, to help identify and to contribute to strategic planning, creating new systems and structures.
• Manage cross-functional implementation of new projects with business unit teams and other relevant groups.
• Help identify and implement processes, systems and support to improve the business ongoing operations.
• Collaborate with relevant groups to conduct due diligence on new technologies, platforms, and business partners.
• Recommend improvements to performance of digital business and workflow.
• Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware, software, networked peripheral devices, cabling, and networking hardware and software products.
• Maintain servers, including e-mail, print and backup servers and their associated operating systems and software.
• Maintain security solutions, including firewall, anti-virus, anti spy-ware and intrusion detection systems.
• Maintain all network hardware and equipment, including routers, switches, and UPS.
• Receive and respond to incoming help desk calls, pages, and/or e-mails regarding desk side support or network connectivity problems.
• Perform on-site analysis, diagnosis, and resolution of complex network problems for a variety of end users, and recommend and implement corrective hardware and software solutions, including off-site repair.
• Recommend, schedule, and perform network improvements, upgrades, and repairs.
• Practice network asset management, including maintenance of network component inventory.
• Prepare, maintain, and adhere to procedures for logging, reporting, and statistically monitoring network data.
• Perform system backups and recovery.
• Provide guidance to junior members of the team as required.

-------------------
*Answer incoming phone calls (and/or email or chat) on the Technical Support line, providing a high degree of professional and technically superior assistance.
*Perform all procedures completely and accurately. This includes documented problem diagnosis and troubleshooting procedures, documenting and coding properly, and providing customers with proper documentation.
*Provide feedback to our client regarding what we can do to improve the customer experience, including but not limited to recommending changes to our client base.
*Effectively troubleshoot issues and communicate resolution to the customer`s issue.
*Ensure that all issues and requests for service are processed correctly and in a timely manner.

Requirements:

- A+ Certified or 3 years equivalent Technical support exp.
- Internet Savvy (Internet Explorer)
- understand ISP connections
- understand PC Architecture
- Microsoft product savvy: Windows 7/Vista/XP, Office, Small Business Server, Exchange, AD
- Demonstrated ability to troubleshoot Internet conductivity issues and perform Email configurations as well as software upgrades.
- Excellent communication skills; verbal, written and listening.
- Analytical problem solving skills; linear and logical troubleshooting skills.
- Diploma in Computer/Networking technology is an asset.
- Ability to multitask in a fast paced environment.
*Car is required.

Interested?  Please give us a call and press extension 1.